Re: Back/forward buttons

["?????" <verm25@xxxxxxxxxxx>]

On Jul 2, 2:08 pm, "Terry R." <Terry.F1...@xxxxxxxxxxxxxxx> wrote:
> The date and time was 7/2/2008 10:21 AM, and on a whim, ????? pounded
> out on the keyboard:
>
>
>
> > On Jul 2, 3:35 am, "Moz Champion (Dan)" <moz.champ...@xxxxxxxxxxxx>
> > wrote:
> >> ????? wrote:
> >>>>> Themes DO provide separate buttons. For example, I am
> >>>>> using the Azerty III theme which has a seperate foward
> >>>>> and back button
> >>> How curious! I just installed Azerty III (and disabled NoUn Button
> >>> extension just to have a clean system) and I get a unified button. I
> >>> cannot drag the back button away from the forward button in
> >>> "customize" mode. Is this a bug on my system only? Can you really move
> >>> the back button to e.g. navigation toolbar and the forward button to
> >>> the menu toolbar on your install?
> >> It would be appreciatted if you added a name, even a nom-de-plume or
> >> screen-name instead of ????. I find it difficult to write addressed to
> >> nothing.
>
> >> In any case, no. I cannot drag the buttons seperately, they come as a
> >> set it seems. They appear to be seperate, but are not
>
> > So you agree then. All suggestions made in this thread have been a
> > useless waste of my time. BTW, I understand people here are not paid
> > for support and I appreciate the effort. What pisses me off is that
> > the support here is just like calling a call center at a bog corp. The
> > folks assume you have a simple problem and will keep running through a
> > script never bothering to address a complicated issue. I said I was
> > willing to hack Firefox C code. You can sort of assume I am a power
> > user with a non-trivial issue.
> > In any case, I think I have a solution but the solution I found (NoUn
> > Buttons extension) only works with the default theme. Since this is a
> > serious and fundamental usability and accessibility issue, I have
> > filed a bug (#443218) with Mozilla to have a more general fix. If I
> > have time I may try to help them fix it.
>
> One thing you have to realize, since FF3 just came out, most users were
> used to the way it was in FF2 (separate buttons).  Had I not tried to
> customize when I first installed FF3, I would not have noticed either
> that they were now linked together.
>
> It was a learning experience for many of the regular posters here.  They
> now know that FF3 is different than FF2.  Because it was "a useless
> waste of 'your' time" is unfortunate.  But to have this pissy attitude
> of yours is uncalled for.  Most of the people that responded to you have
> been in these groups since they originated.  And they offer good
> support.  You stroll in here and call their help useless, ESPECIALLY
> when it involves a brand new release.  You need to apologize to them and
>   get over this "greater than thou" issue.
>
> follow up set to mozilla.general
> The reason for the follow-up is this discussion has nothing to do with
> the Subject and any off topic discussion is to be taken there.
>
> --
> Terry R.
> Anti-spam measures are included in my email address.
> Delete NOSPAM from the email address after clicking Reply.

I have two observations from this whole thread.
1. The fact that someone is using a racial slur in a support forum is
a disgrace to the whole Mozilla organization. I am white btw, so it
did not hurt my feelings directly but I am sure it was intended to.

2. As I was thinking about this I realized that this insistence on
bottom posting and a knack for redirecting discussion into another
newsgroup revealed a fundamental methodology problem. I am using
google news to read news so I see the entire posting tree. I assume
others do as well. So when the third person for the third time makes a
suggestion that themes solve the problem despite it being shown wrong
twice before, then I have to assume malicious intent to waste my time.
But it is possible that the person simply did not read the entire
posting tree and only responded to my immediate comment. I, the
original poster, of course follow all discussions including ones
redirected to other newsgroups but those responding may not and this
MUST change because you cannot help someone with a serious issue
without immersing yourself in it and being up on all the discussions.

So now I have three suggestions:
1. Use software which gives you all comments from any branch of the
discussion. Make it a habit to read all comments before replying to a
specific one.

2. Do not redirect to other newsgroups because this makes following
those offshoot discussions harder.

3. Avoid using slurs and offensive language.

P.S. I am a scientist and I have done a bit of support in a scientific
computing newsgroup. I practiced what I preach and I firmly believe
that is the only way.
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